When using our Services, you agree to be subject to these Terms and Conditions. At our own will, we can modify or add to them without giving any notice. Any amendments will be placed on the site goldcoastendofleasecleaning Customers are advised to visit this page frequently in order to keep up with updates.
Customer / You - any person or organisation buying the Services of the Company.
We/ Us/ Company - the service provider or approved contractors on behalf of the company.
Service / Services - any activity or package requested by the Customer.
Cleaner / Cleaners - employees or subcontractors hired to do work.
Heavily Soiled - a lot of dirt, dust, or grime that is above what is expected at home.
Managing Agent - real estate representative in charge of tenancy management.
Property - premises that need a clean.
Vacate Cleaning Standards - standard of cleanliness which is required by the Managing Agent as per the Residential Tenancies and Rooming Act 2008.
Reasonable Endeavours - optimum efforts applied under the circumstances available.
The Terms govern all the agreements between the Company and the Customer and prevail over any conflicting documents, discussions or arrangements.
We would like to be treated with respect by our employees. There will also not be harassment, threats, intimidation, offensive language, racism, or defamatory remarks. Where this happens, we will have the right to cancel Services without refund and can seek legal redress.
An extended list of inclusions and exclusions that refer to move out Cleaning is present [HERE].
Prices rely on the average size of the property and standard conditions.
Changes can take place in case there are differences between descriptions and the real situation, such as extra rooms, blinds, or surplus soiling.
Prices of small houses (less than 2 bedrooms) include the cleaning of one sliding door panel and four windows. Bigger houses (over 2 bedrooms) have 2 sliding doors and eight windows.
Special work, unreachable places, picking up keys, and car parking fees are optional.
Heavily soiled properties can take extra time, equipment or products.
Any change will be reported before it gets started. Then the acceptance of revised pricing has to be made, and then the payment has to be made before proceeding. The refusal to make adjustments can annul some of the Cleaning assurance.
The customers should make sure that it is accessible, like electricity, running water, and accessibility to all areas that need to be cleaned.
In case of the denial of access, a non-access fee is charged (40 per hour, to the maximum sum of the job).
A fee of $40 per 10km can be charged for key collection arrangements.
Unreachable sites can have an appointment fee or a Cancellation fee of $70.
Furniture that is greater than 5kg should be relocated before it. The lack of this cancels coverage in the impacted regions.
Living standards, trash, and delicate things should be cleared. We do not take any responsibility for the damage to items not cleared before the clean.
The Customer is giving us the right to make photographs in order to ensure quality and reporting.
Same-day Rescheduling is a fee of $70. They can also keep the entire booking value as security.
Regular cancellation following the booking: $50 administration fee.
Cancellation made less than 72 hours before the job date: Fee of $100.
Less than 24-hour cancellation: $200 fine.
Cancellations on the same day because of safety issues, risky conditions, or access denials will also lead to relevant fees.
We can re-book or cancel in case the conditions of the property are not as mentioned, or in case of unexpected situations.
Unless otherwise specified in writing, full payment should be made before commencement.
Booking shall require valid credit card information. Minimum $50 deposit applies.
Remittance must be proven by bank transfers. Grant clearance in three business days.
Balances due in a month will attract a penalty of 250 and 5 per cent of the invoice value monthly.
The Customer will have to pay additional costs of recovery, such as legal fees.
The chargeback or dishonoured payments are charged a 25 per cent administration fee with interest. In case of need, recovery agents can be hired.
In the case of agency or government orders, an official work order should ensure accountability in payment.
Damage or unsatisfactory outcome claims have to be made in writing within a period of 24 hours of completion.
Before involving third parties, customers have to permit inspection.
Older fixtures with breakages or wear-and-tear are not subject to liability.
There is no compensation for the indirect losses, such as rent or the forfeiture of the bond. Complaints can be forwarded to us by email.
And detailed information, photos in support, and the outcome desired.
We will explore and introduce solutions in a timely manner and record quality improvement results. In case of unresolved issues, parties can go to the concerned consumer protection body.