At Goldcoastendofleasecleaning, we respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website or use our cleaning services. By accessing our website, you agree to the practices described in this Policy. We encourage you to read it carefully to understand how we handle your information. Please note that we may update this Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Any updates will be posted on this page, and your continued use of our website will mean you accept those changes.
To provide a smooth and personalised experience with us, we may collect two categories of information:
This is information that identifies you as an individual. It may include your name, email address, phone number, mailing address, and payment details. We may collect this information when you:
Register an account on the website
Book a cleaning service or make a payment.
Subscribe to newsletters or promotions
Enter surveys, contests, or feedback forms
Contact us directly with inquiries
Providing personal information is optional; however, some services may not be available without it.
This is information that does not directly identify you but helps us understand how you use our website. It may include:
Your IP address
Browser type and version
Pages you visit on our website
The website you came from before visiting us
General demographic data
This data is collected automatically and used mainly for improving our website and services.
We use the information you provide to deliver and improve our cleaning services. Specifically, we may use your information to:
Process bookings and payments securely
Provide customer support and respond to inquiries
Improve the layout, design, and content of our website
Send you service updates, special offers, or newsletters (if you have opted in)
Analyse site usage and customer preferences for business insights
Ensure the security and functionality of the website
We will never sell, rent, or lease your personal information to others.
While we do not trade or sell your data, we may share it with trusted third parties when necessary, including:
Payment processors who handle secure transactions for cleaning bookings
Service providers or delivery companies to complete orders or supply cleaning products
IT and hosting providers who manage the website
We may also disclose information if required by law, regulation, or court order, or if we believe such disclosure is necessary to protect our rights, comply with a legal obligation, or assist in investigations.
Additionally, we may share aggregated, non-personal information (such as website traffic trends) with partners or advertisers. This information does not identify you personally.
The website uses cookies to improve user experience. Cookies are small data files stored on your device that help us remember your preferences and provide a customised browsing experience. They may also allow us to:
Recognise returning visitors
Track website performance and traffic patterns
Display content relevant to your interests
You can manage or disable cookies in your browser settings. However, some features of the site may not function properly without them. Third-party advertisers or analytics services may also use cookies, and their use is governed by their own privacy policies.
We take the protection of your data seriously. Personal information is stored securely and is only accessible by authorised personnel. Payment details for our services are processed using secure third-party systems that follow industry standards for encryption and data protection.
Despite these measures, no method of data transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security. We encourage you to take precautions, such as keeping your account login details confidential and avoiding the use of public networks for sensitive transactions.
The website may contain links to other websites. Please note that we are not responsible for the privacy practices or content of these third-party sites. When you click on an external link, you are subject to the privacy policy of that website. We encourage you to review the policies of any third-party sites you visit.
Our cleaning services are intended for individuals who are at least 18 years old. We do not knowingly collect or store personal information from anyone under this age. If we become aware that we have collected information from a minor, we will take immediate steps to delete it.
If you post content in public areas of the website, such as forums or comment sections, please remember that the information you share may be visible to others. We are not responsible for the use of any information you voluntarily disclose in these areas. Always exercise caution when sharing personal details publicly.
You have control over the information you share with us. You can:
Opt out of receiving promotional emails by following the unsubscribe link in our emails
Manage cookies through your browser settings
Contact us to access, update, or delete your personal information
We may update this Privacy Policy occasionally. Any changes will be posted on this page, and we will update the effective date accordingly. We encourage you to review this page regularly to stay informed about how we are protecting your information.
If you have any questions about this Privacy Policy or how your information is handled, please contact us through our website.